Shipping Policy — Shiffa Herbal Private Limited

🚚 Free Shipping

We offer free pan-India shipping on orders above ₹499.

For orders below ₹499, applicable shipping charges will be displayed at checkout before you complete your purchase.

Cash on Delivery (COD) is available across India, subject to courier serviceability.

📦 Order Processing

Orders are generally processed and dispatched within 1–2 business days after payment confirmation.

Business days exclude Sundays and public holidays.

🚛 Delivery Time

Standard delivery generally takes 5–7 business days from the date of dispatch.

Delivery timelines may vary depending on the destination, courier serviceability, weather conditions, public holidays, and other unforeseen logistical circumstances.

Express delivery (2–3 business days) may be available for select metro cities, subject to availability.

🔎 Order Tracking

Once your order has been shipped, you will receive the available tracking details via SMS, email, or WhatsApp.

You can use the tracking information to monitor your shipment status.

⚠️ Delivery Delays

If your shipment is significantly delayed beyond the expected delivery period, please contact our support team so that we can coordinate with the courier partner and assist you.

Delays may occur due to circumstances beyond our control, including:

• Weather or natural disasters
• Public holidays
• Courier or logistics disruptions
• Remote-area delivery restrictions
• Incorrect or incomplete address information
• Customer unavailability
• Other unforeseen circumstances

📦 Damaged, Wrong or Missing Product

If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible.

For damaged or defective products, please provide clear photographs/videos of the package and product along with your order details so that we can investigate and resolve the issue.

All claims are subject to verification.

🏠 Incorrect Address

Customers are responsible for providing a complete and accurate shipping address and valid contact number.

Shiffa Herbal is not responsible for delivery failures or delays caused by incorrect, incomplete, or outdated information provided by the customer.

If a shipment needs to be re-dispatched due to an incorrect address or customer-related issue, additional shipping charges may apply.

🔄 Returns & Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Please review our Return & Refund Policy for complete details and eligibility requirements.