Refund policy

Return, Replacement & Refund Policy — Shiffa Herbal

Last Updated: 9 August 2026

At Shiffa Herbal Private Limited, we want our customers to have a clear and transparent shopping experience. This policy explains our return, replacement and refund process.

1. 7-Day Return Policy

We offer a 7-day return window from the date of delivery for eligible products.

Customers may request a return within 7 days of receiving their order, provided that the product:

  • Is unopened and unused

  • Is in its original, undamaged packaging

  • Has not been tampered with

  • Is complete with all original components, accessories and packaging, where applicable

  • Is in a condition suitable for resale

The return request must be submitted within 7 calendar days from the date of delivery.

How to Request a Return

Please contact our customer support team with:

  • Order number

  • Product name

  • Reason for return

  • Photographs of the product and packaging, if requested

Once the return request is received, our customer service team will confirm the eligibility of the product and provide the return instructions.

Please do not send the product back before receiving return instructions from us.

2. Return Courier Charges

For a customer-requested return, including change of mind, incorrect product selected by the customer, or the product no longer being required, the customer is responsible for the applicable return courier/reverse-shipping charges.

The applicable return shipping charge will be communicated to the customer before the return is processed and may be deducted from the eligible refund amount.

Example

If the eligible refund amount is ₹1,000 and the applicable return courier charge is ₹100, the refund processed will be ₹900.

3. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Physically damaged

  • Defective

  • Leaking

  • Incorrect or different from what you ordered

  • Missing from your order

please contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Clear photographs of the product

  • Photographs of the outer packaging

  • Shipping label/AWB photograph

  • Description of the issue

  • Unboxing video, if available

After verification, we may provide a replacement or refund, depending on the circumstances.

For verified cases involving a damaged, defective or incorrectly supplied product, Shiffa Herbal will bear the applicable return/reverse-shipping cost.

4. Products Not Eligible for Return

For hygiene, safety and product-integrity reasons, products are not eligible for return if they have been:

  • Opened

  • Used

  • Partially consumed

  • Tampered with

  • Transferred to another container

  • Damaged after delivery due to customer handling

  • Returned without original packaging

  • Returned without required components or accessories

This restriction is particularly important for products intended for personal use or consumption.

5. Change of Mind / Incorrect Order

Our 7-day return policy covers eligible unopened and unused products.

If you ordered the wrong product, changed your mind, or no longer require the product, you may request a return within 7 days provided the product meets the eligibility requirements of this policy.

For such customer-requested returns:

The applicable return courier/reverse-shipping charges are payable by the customer.

6. Return Inspection

After the returned product reaches us, it may be inspected to confirm that it meets the return conditions stated in this policy.

If the product is found to be opened, used, damaged, tampered with, or otherwise ineligible for return, the return may be declined and the product may be returned to the customer.

We will communicate the outcome of the return inspection to the customer.

7. Refunds

For an approved return, the eligible refund will generally be processed after the returned product has been received and inspected.

For customer-requested returns, applicable return/reverse-shipping charges may be deducted from the refundable amount.

Original shipping charges, if any, may also be non-refundable where the return is requested due to customer preference or change of mind.

For verified damaged, defective or incorrectly supplied products, the applicable eligible amount will be refunded or the product will be replaced, as appropriate.

8. Refund Processing

Approved refunds will normally be issued to the original payment method used for the order.

For Cash on Delivery (COD) orders, we may request valid bank-account or other payment details necessary to process the refund.

Once the refund has been initiated by Shiffa Herbal, the time taken for the amount to appear in the customer's account may depend on the customer's bank, payment gateway or payment service provider.

9. Order Cancellation

Customers may contact us to request cancellation as soon as possible after placing an order.

Cancellation may be possible if the order has not yet been dispatched or entered into the fulfillment process.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may use the applicable return process described in this policy.

10. Delivery Refusal

Customers are requested not to refuse delivery solely because they have changed their mind.

If a shipment is refused for a customer-related reason and subsequently returned to us, applicable shipping or reverse-shipping charges may be deducted from any eligible refund.

For damaged or incorrect shipments, please contact our customer support team rather than refusing delivery so that we can assist you appropriately.

11. Contact Us

For return, replacement or refund assistance:

Email: info@shiffa.in
Customer Support Email: care@shiffa.in
Website: https://shiffa.in

Please include your order number in all return and refund communications.

We aim to process eligible requests fairly and transparently in accordance with this policy and applicable law.